Introduction into the DPDHL Developer Portal
Thank you for joining our Developer Portal. We want to support you when your organization wants to use technology for crossing borders, and reaching new markets. The Developer Portal gives you access to API tools, content and functionality. Most of this is available free of charge, subject to the terms & conditions set out below. However, for a limited number of APIs we may require a charge.
Parties and Subject Matter
Registration, Account and API Keys
Account - After the first successful login, you shall select a safe password. You are solely responsible for the confidentiality of your password or other potential login data and protect them from unauthorized access. If you believe an unauthorized person has gained access to your account, you must notify us as soon as possible. Without our prior consent you may not grant third parties access to your account.
API Keys - After registration, you may receive upon request a key and a corresponding personal identification number (“API Key”) for each API. The API Keys enable you to use the API Tools within our Sandbox Environment (“API Sandbox Key”). If you wish to use the API Tools within a real production environment (“Productive Use”), you need to request additional keys and follow the corresponding onboarding process (“API Productive Key”). You are solely responsible for the confidentiality of your API Keys. You must use the API Keys with due care, as sole means of accessing the APIs and not make them available to any third parties.
Rights of Use and Restrictions
Use of the Developer Portal and the DP DHL Services
No Metadata - You are not entitled to use or store any metadata or algorithms received by us regarding your use of the Developer Portal and DP DHL Services.
Sandbox Environment - You shall use the Sandbox Environment only for testing purposes, not for Productive Use.
Own risk - The Developer Portal is provided on an “as is” basis. Your use of the Developer Portal is at your own risk. We make no warranties whether implied or otherwise with respect to any information posted by ourselves, our staff or third parties on the Developer Portal, including but not limited to warranty against infringement, quality, accuracy, availability, or fitness for a particular purpose.
Inappropriate conduct - You will not post any false, indecent, inappropriate or illegal content, or conduct any inappropriate or illegal activities on our Forum.
No promotional content - You will not post any advertisements, spam or (links to) promotional content with a commercial interest on our Forum.
DHL Trademarks - All trademarks displayed in the Developer Portal, including but not limited to the following trademarks ‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHL Jetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’ , ‘DHL Connect’, ‘EasyShip’, are trademarks of DHL International GmbH or any other company of Deutsche Post DHL Group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way without prior written permission.
No Modification - You are not allowed to modify API Tools or data, texts, images, drawings, brands, functionality or any other information, materials or content you receive regarding the DP DHL Services (“Content”) without our prior written consent, unless required by law.
Restricted Caching/Storing - You will not index, cache or store any Content, unless this is technically necessary for the communication of the Content to your customers, and only if such storage:
- is secure in accordance with common industry standards;
- is in accordance with applicable laws;
- does not manipulate or modify any part of the Content; and
- is temporary.
You shall delete the Content as soon as possible after completion of the communication to an end user.
Bots, Crawlers - It is prohibited to automate activity via technological means on the Developer Portal and/or an API, i.e. you shall not
- use any (third party) software (including crawlers, spiders, searchbots, browser plug-ins, extensions, add-ons or other technological means or processes), to access, scrape or modify the Developer Portal and/or the according API or to copy, add or download Content from the Developer Portal;
- override any security measures or bypass or avoid any access controls or call limits of the API and/or the Developer Portal.
No bulk storage/mass downloads - You shall not store the Content for commercial, non-technical purposes, including mass downloads of any Content, the creation of a database, big data or analytical purposes.
No other recipients - You shall not disclose the Content to others than to customers addressed by the corresponding DP DHL Service who reasonably request the Content.
Change of Content - We reserve the right to change our Content from time to time and will notify you about any changes on the Developer Portal or via email in advance. You are responsible for Your Application that may be affected by the changes made to our Content.
Intellectual Property Rights - All titles, rights and interests to the Developer Portal and its Content including any amendments made thereof are owned by us or our licensor, if any.
Your Application; Productive Use
Proprietary Rights - You will own the intellectual property rights in, or to, Your Application and other results developed by you using the Developer Portal.
Requirements - Prior to the Productive Use of Your Application you are responsible for: (i) the evaluation and testing of Your Application as to its technology, functionality, performance and security; (ii) compliance with any requirements set out in Services Specifics; and (iii) your successful completion of any technical self-certification process made available by us.
Productive Use - The Productive Use of the API Tools requires an API Productive Key.
Review - We reserve the right to review each of Your Applications ourselves or through a subcontractor, but shall not be obliged to conduct such review. Neither any review nor the lack thereof shall constitute an endorsement from us of Your Application. You agree to cooperate with us in the review process and provide information and materials reasonably requested by us, including information on the operation of your business. We may adopt and change our review standards and processes at any time and as we deem appropriate.
Competition - Unless otherwise expressly agreed by us in textform Your Application shall not substantially replicate products or services offered by us, including, without limitation, functions or clients on platforms (such as iOS or Android) where we offer to our own client. We shall have the right to develop and use applications or technical solutions that are similar or otherwise compete with Your Applications. You will not assert an intellectual property or other rights to prevent us from developing or using such technical solutions.
Use Restrictions - When using the Developer Portal and/or Your Application including DP DHL data in Productive Use, you shall not or not attempt to:
- violate any laws or (intellectual property) rights of others;
- hinder, damage or take any steps which, in our reasonable view, jeopardize the accessibility, functioning or security of the Developer Portal or any component thereof or of any of our services;
- negatively affect our business activities or reputation;
- perform any security tests (e.g. pen-testing), performance tests (e.g. load-testing), stress tests or similar tests on the Developer Portal or any component thereof or on any other of our systems,
- under any circumstances repackage, copy, recreate, resell or misuse our API Tools or any of our services;
- interfere with, modify or disable any features, functionality or security controls of the Developer Portal or any component thereof or of any of our systems;
- defeat, avoid, bypass, remove, deactivate or otherwise circumvent any protection mechanisms for the Developer Portal or any component thereof or any of our systems;
- reverse engineer, decompile, disassemble or derive source code, underlying ideas, algorithms, structure or organizational form of the Developer Portal or any component thereof or of any of our systems.
Availability, Maintenance and Support
Availability and Maintenance - We will use reasonable efforts to ensure the availability of the Developer Portal except during scheduled maintenance windows which will be pre-announced on the Developer Portal or by email in advance. The Developer Portal is deemed available as long as you are able to login to your account and access the API Tools. However, we are under no obligation to provide you with a certain result nor do we warrant availability of the Developer Portal and/or any API Tools for a certain period of time.
Technical Support - We make reasonable efforts to provide you with technical support to facilitate the use of the Developer Portal and will answer reasonable questions as an additional and free service. However, we expect that you have some basic affinity with IT. We are under no obligation to provide you with a certain result or to reach certain service levels, unless explicitly indicated otherwise.
Changes to the Developer Portal - We reserve the right to modify the Developer Portal from time to time as we deem necessary. We will notify you of any material changes on our Developer Portal or by email and such changes shall take effect immediately upon notification.
Developer Portal - We provide the Developer Portal free of charge.
Monitoring and Audit
Monitoring of Usage - We may monitor your use of the Developer Portal and of the API for our internal business purposes, including, without limitation:
- to avoid congestion problems;
- to perform, evaluate and improve the Developer Portal and related services of us, our affiliates and subcontractors;
The auditor will be bound to secrecy towards us and may only provide us with information about your compliance with the applicable obligations. You will make available to the auditor all relevant documentation reasonably necessary to facilitate such audit, and permit the auditor to access your facilities and otherwise cooperate with the auditor in any such investigation and will take all commercially reasonable actions to assist the auditor in the audit. If the audit reveals any material non-compliance the costs of the audit will be borne by you, otherwise they will be borne by us.
We want to support you when your organization wants to use technology for crossing borders, and reaching new markets. The Developer Portal gives you access to API tools, content and functionality. Most of this is available free of charge, subject to the terms & conditions set out below. However, for a limited number of APIs. we may require a charge.
Our right to Suspend - We may suspend or limit your use of the Developer Portal or API immediately upon notice if we reasonably determine that there is a material breach of your obligations or a security incident; or if such suspension or limitation is required by law, a court decision, or a request from a governmental body.
Effect of Temporary Suspension - Your obligation to pay fees remains unaffected. We will notify you of the actions that you must take to reinstate your use of the Developer Portal and to remedy the same within the prescribed period. The suspension or limitation will be lifted as soon as the reason for such suspension or limitation no longer exists. Our right to terminate pursuant to Section 13 and all other rights and remedies we may have remain unaffected.
Term and Termination
Termination for Convenience - We and you may terminate the use of the API and/or the Developer Portal at any time for convenience. We shall notify you of any termination by us at least 30 days in advance. You shall notify us in writing of any termination by you at least 30 days in advance.
No Active Use - If you have not logged on to, or otherwise used your account or API-Keys actively within 12 months from activation, we will deactivate or terminate your registration.
- acts or omissions that entitle us to a suspension or limitation as per Section 8 that remain uncured for a continuous period of 60 days from date of suspension;
- our obligation to comply with laws or requests of a governmental body;
- a change in control of you and/or your affiliates which, according to our reasonable opinion, adversely affects our position, rights or interests; and
- your ceasing to operate in the ordinary course, making an assignment for the benefit of creditors or similar disposition of your assets, or becoming the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
Consequences of termination - Termination has the following consequences:
- we will block your API Keys;
- we will block your access to the Developer Portal;
- you shall immediately remove any materials from the API Toolbox from Your Application, and delete any Content you possess or control. We may require you by written notice to send us evidence that you have deleted any Content stored on Your Application.
Right of withdrawal
- Effects of withdrawal
- Withdrawal form
Deutsche Post DHL Research and Innovation GmbH
CSI - Customer Integration and Partner Management
Address: Heinrich-Brüning-Str. 5, 53113 Bonn
Email address: firstname.lastname@example.org
Entered into on:
Name of consumer:
Address of consumer:
Signature of consumer (only in case of notice in hard copy):
Conformance with Service Standards - We provide the Developer Portal and the APIs materially in accordance with the features and functionalities set out in the specific service descriptions. If the Developer Portal, the DP DHL Service, APIs or any component hereof fail to perform as warranted hereunder, to the extent permissible under applicable laws, our sole obligation and your exclusive remedy will be (i) to use commercially reasonable efforts to restore the non-confirming component of the Developer Portal, the DP DHL Service and/or the APIs so that it conforms to the warranty, or (ii) if such restoration may not be, in our opinion, available within a reasonable time or with reasonable efforts, to terminate the use of the Developer Portal, the DP DHL Service or the non-confirming APIs and refund any prepaid amounts for such API (if any). Your right to claim reduction of any fee payable by you shall remain unaffected.
Any further remedies shall be excluded.
Indemnification by us - If a third party asserts a claim against you that the Developer Portal, the DP DHL Service, an API or any component thereof infringes a patent or copyright, we will defend you against or, at our option, settle, such claim and pay amounts finally awarded by a court of competent jurisdiction against you or included in a settlement approved by us provided that you promptly notify us in writing of the claim.
Limitation of Liability
Limitation of Liability - Except for our obligation under Section 11, our entire liability for all claims, damages and indemnities arising out of or related to these terms, regardless of the form of action, whether in contract, tort or otherwise, will not exceed, in the aggregate, the amount paid us for the use of the Developer Portal, a DP DHL Service and/or any APIs (if recurring fees, up to 12 months charges apply).
Disclaimer - In no event will we be liable for any amounts for loss of production, interruption of operations, contractual claims against you by any Third Party, damage to property, loss or corruption of content, loss of use, loss of interest, income, profit or savings, or indirect, incidental, consequential, exemplary, punitive, or special damages, even if we have been advised of the possibility of such damages in advance, and all such damages are expressly disclaimed.
Limitation on Claims - Any claims against us shall be brought no later than 12 months after the event giving rise to the respective claim. Thereafter all claims arising out of that event shall be barred.
Scope of Limitations and Exclusions - The limitation and exclusion in this Section 13 shall not apply: (i) to contractual obligations the fulfillment of which is essential for the due and proper performance of the MMA (Kardinalpflichten), provided that our liability is limited to the damage or loss which is reasonably foreseeable; (ii) in cases of willful misconduct and gross negligence; (iii) in cases of bodily injuries or death caused by our, our legal representatives’ or our subcontractors’ negligence; (iv) in cases of fraud or fraudulent misrepresentation; and (v) in cases liability cannot be limited or excluded according to applicable product liability law.
Beneficiaries - Any limitations and exclusions of liability shall also apply to the benefit of any employees, officers, directors, representatives, suppliers, subcontractors, and any person used by us in performing any of our obligations.
Limitations for Free of Charge Offerings
Change, Limitation, Suspension - We may change, limit, or discontinue any free of charge offerings and your access to and use of any free of charge offerings at our sole discretion.
Warranty and Liability - Except to the extent prohibited by applicable laws free of charge offerings are provided “as is” without warranties of any kind and in their then-current version made available by us from time to time without support and availability commitments. Our entire liability for all claims, damages and indemnities arising out of or related to your use of a free of charge offering will not exceed, in the aggregate, the amount of EUR 1000 (or equivalent in local currency).
Your Data Compliance - You will comply with any applicable legislation regarding personal data (in particular the EU General Data Protection Regulation 2016/679 (GDPR).
Our Data Compliance - For contractual reasons we need your personal data to provide our service and to grant you access to the Developer Portal. We will process your personal data in accordance with the applicable data protection legislation, and have taken appropriate technical and organizational security measures to protect your personal data.
Data Purposes - We may use your personal data for the following purposes and the legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party:
- for identification and verification purposes;
- to provide you with the Developer Portal;
- for fraud detection and prevention;
- to evaluate and improve the Developer Portal;
- to send you news and updates regarding the Developer Portal;
- to ensure compliance with the applicable laws and requests of the regulators.
Notification Security incident - If you notice any problems or security incidents during the use of the Developer Portal, you will notify us immediately at the following contact email address: email@example.com
Contact about Personal Data - If you have any questions or requests regarding the processing of your personal data, you can send an email to: firstname.lastname@example.org
Apart from the right to obtain you have the following rights:
- You can request information as to what personal data is stored
- You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
- You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
- You may lodge a complaint with the supervisory authority.
Confidential Information - Any of our non-public communication disclosed by a party or its affiliate to the other party under or in connection with the Developer Portal and which is - when disclosed - identified as “Confidential” or consists of information that, by its nature or context, is sufficient to put the receiving party on notice of its confidential nature is considered to be confidential information (“Confidential Information”). In addition, any information and materials obtained by you in connection with these terms or your receipt of APIs, information regarding our or our business partners’ business strategies and practices, methodologies, trade secrets, know-how, pricing, technology, software, application programming interfaces, application programming interface signatures, product plans, and information regarding our employees, clients, vendors and consultants, are deemed to be our Confidential Information.
Your Obligations - You shall:
- only use Confidential Information received for the purpose it was provided to you,
- prevent disclosure of Confidential Information to third parties, and
- restrict the circulation of Confidential Information only to users, employees, affiliates, business partners and advisors, and the respective employees of such affiliates, business partners and advisors who are bound to appropriate confidentiality obligations and who need to know that information for the use of the Developer Portal and/or the APIs.
Exceptions - Confidential Information does not include information that:
- can be proven known and on record at the receiving party prior to the first disclosure of the Confidential Information, provided that the receiving party has no reason to believe that such source is itself bound by a confidentiality obligation or that such source has obtained the information through any wrongful or tortious conduct;
- was lawfully in the receiving party’s possession prior to receipt from the other party without a corresponding obligation of confidentiality;
- can be proven to have been independently developed.
Compelled Disclosure - We will not disclose Confidential Information and/or any of your content to any third party except (i) as instructed by you, (ii) as permitted in these terms, (iii) as required by laws or governmental order.
Feedback - If you communicate to us any comments, ideas, suggestions or other feedback (“Feedback”) regarding the Developer Portal, we are entitled to use your Feedback free of charge, worldwide and without any other restriction in order to improve our Developer Portal or APIs.
Publicity - You shall not without prior written consent of us use our name or logo in any sales or marketing materials or any part hereof in any way.
Export Control and Sanctions Compliance
Export and Sanctions Laws - You agree to comply with all applicable sanctions (including embargoes) and (re-)export control laws and regulations (collectively “Export and Sanctions Laws”) including but not limited to UN, EU, US, and other applicable laws and regulations including restricted party lists.
Your Obligations - You are obliged: (i) to deny and prevent access to Developer Portal or to our systems through Your Applications from any location prohibited by or subject to sanctions or license requirements according to applicable Export and Sanctions Laws; (ii) to continuously check any of your customers and any users against applicable restricted party lists; (iii) not to grant access to the Developer Portal or to our systems through Your Applications to any individual or entity designated on any of these lists; and (iv) ensure that your content is neither classified under EU / German (AL = N) nor US export control regulations (“not subject to EAR” [ECCN = N] or, if subject to EAR, not classified under CCL [ECCN = EAR99]).
Information Requirements - If required to enable authorities or us to conduct export control or sanctions compliance checks, you, upon request by us, shall promptly provide us with all relevant information pertaining to the particular destination, end user, ECN, encryption byte levels, and particular intended use of the Developer Portal or Your Application, including information on you, your customers and users.
Set-off, Retention - You may only set off claims or assert a right of retention with regard to claims that are uncontested by us, are ready for decision or have been confirmed by final court judgment.
Force Majeure - Neither us, our partners, affiliates and employees shall be liable for any failure or delay relating to your use of the Developer Portal due to any cause beyond our reasonable control, including acts of God, earthquake, fire, flood, embargo, riot, sabotage, attacks on IT systems by third parties (e.g., hacker attacks), labor shortage or dispute, acts or omissions of civil or military authorities, war, acts of sabotage or terrorism.
Subcontracting - To support the rendering of the Developer Portal, we may use personnel and resources in various countries, including subcontractors.
Order of Precedence - In the event of a conflict or inconsistency the documents prevail in the following descending order:
Governing Law and Jurisdiction