INTRODUCTION INTO THE DPDHL DEVELOPER PORTAL
Thank you for joining our Developer Portal. We want to support you when your organization wants to use our technology for crossing borders, and reaching new markets. The Developer Portal gives you access to Services Specifics, content and functionalities. Most of this is available free of charge, subject to the terms & conditions set out below. However, for a limited number of APIs and the corresponding services, we may require a charge.
SUBJECT MATTER, Services Specifics, Provider
Subject Matter - The application programming interfaces (“APIs”), related documentation and/or other relevant material, such as Get Started Docs, User Guides, Release Notes and Legal Terms (“Services Specifics”) and accompanying support services provided within the Developer Portal facilitate the development of applications that integrate Services of Deutsche Post AG and/or of its affiliates within Deutsche Post DHL Group (“DP DHL”), such as Labelling, Shipment Tracking, Rate Calculator, Location Finder (such services hereinafter referred to as “DP DHL Services”) into your IT environment (“Your Application”). “You” or “your” means you if you act as a natural person being older than 18 years, or the entity you are authorized to represent. To support the development of Your Application a testing environment (“Sandbox Environment”) as well as a developer forum (“Forum”) is being provided. The website (www.developer.dhl), the Sandbox Environment and the Forum are jointly referred to as “Developer Portal”. By requesting the API Sandbox Key and/or the API Productive Key you accept the according Services Specifics.
REGISTRATION, ACCOUNT AND API KEYS
Account - After the first successful login, you shall select a safe password. You are solely responsible for the confidentiality of your password or other potential login data and protect them from unauthorized access. If you believe an unauthorized person has gained access to your account, you must notify us as soon as possible. Without our prior consent you may not grant third parties access to your account.
API Keys - After registration, you may receive upon request a key and a corresponding personal identification number (“API Key”) for each API. The API Keys enable you to use the API and the DPDHL Services within our Sandbox Environment (“API Sandbox Key”). If you wish to use the API and the DPDHL Services within a real production environment (“Productive Use”), you need to request additional keys and follow the corresponding on-boarding process (“API Productive Key”). You are solely responsible for the confidentiality of your API (Productive) Keys. You must use the API (Productive) Keys with due care, as sole means of accessing the APIs and not make them available to any third parties.
RIGHTS OF USE AND RESTRICTIONS
Use of the Developer Portal and the DP DHL Services
No Metadata - You are not entitled to use or store any metadata or algorithms received by us regarding your use of the Developer Portal and DP DHL Services.
Sandbox Environment - You shall use the Sandbox Environment only for testing purposes, not for Productive Use.
Own risk - The Developer Portal is provided on an “as is” basis. Your use of the Developer Portal is at your own risk. We make no warranties whether implied or otherwise with respect to any information posted by ourselves, our staff or third parties on the Developer Portal, including but not limited to warranty against infringement, quality, accuracy, availability, or fitness for a particular purpose.
Inappropriate conduct - You will not post any false, indecent, inappropriate or illegal content, or conduct any inappropriate or illegal activities on our Forum.
No promotional content - You will not post any advertisements, spam or (links to) promotional content with a commercial interest on our Forum.
DHL Trademarks - All trademarks displayed in the Developer Portal, including but not limited to the following trademarks ‘DHL’, ‘DHL Worldwide Express’, ‘DHL Express’, ‘DHL Parcel’, ‘DHL eCommerce’, ‘DHL Freight’, ‘DHL Supply Chain’, ‘DHL Global Forwarding’, ‘DHL Europlus’, ‘Jumbo Box’, ‘DHL Economy Select’, ‘DHL Jetline’, ‘DHL Sprintline’, ‘DHL Secureline’, ‘DHL Express Easy’, ‘DHL Easy Shop’, ‘DHL Connect’, ‘EasyShip’, are trademarks of DHL International GmbH or any other company of Deutsche Post DHL Group, registered in at least one jurisdiction. No license to use any of these trademarks is given or implied, unless otherwise stipulated in the Services Specifics. These trademarks may not be copied, downloaded, reproduced, used, modified or distributed in any way without prior written permission. In case You want to use any logos and/or trademarks please refer to https://www.dpdhl-brands.com/dpdhl-group/en.html for further instructions and the according consents.
No Modification - You are not allowed to modify the APIs and/or the DPDHL Services or data, texts, images, drawings, brands, functionality or any other information or materials you receive in connection with the Developer Portal (“Content”) without our prior written consent, unless required by law.
Restricted Caching/Storing - You will not index, cache or store any Content, unless this is technically necessary, and only if such storage:
- is secure in accordance with common industry standards;
- is in accordance with applicable laws;
- does not manipulate or modify any part of the Content; and
- is temporary.
You shall delete the Content as soon as possible after completion of the development of Your Application and/or completion of communication to an end user.
Bots, Crawlers - It is prohibited to automate activity via technological means on the Developer Portal and/or an API, i.e. you shall not
- use any (third party) software (including crawlers, spiders, search-bots, browser plug-ins, extensions, add-ons or other technological means or processes), to access, scrape or modify the Developer Portal and/or the according API or to copy, add or download Content from the Developer Portal;
- override any security measures or bypass or avoid any access controls or call limits of the API and/or the Developer Portal.
No bulk storage/mass downloads - You shall not store the Content for commercial, non-technical purposes, including mass downloads of any Content, the creation of a database, big data or analytical purposes.
No other recipients - You shall not disclose the Content to others than to customers addressed by the corresponding DP DHL Service who reasonably request the Content.
Change of Content - We reserve the right to change our Content from time to time and will notify you about any changes on the Developer Portal or via email in advance. You are responsible for Your Application that may be affected by the changes made to our Content.
Open Source - Certain elements of the API may contain open source materials which are governed by applicable open source license conditions as specified in the Services Specifics. You agree to comply with such open source license conditions if required.
Limit on API Calls - Each account contains a limit for API calls as further described in the Services Specifics. Additionally, we may limit your amount of API calls due to technical and/or security reasons.
Intellectual Property Rights - All titles, rights and interests to the Developer Portal and its Content including any amendments made thereof are owned by us or our licensor, if any.
Your Application; Productive Use
Proprietary Rights - You will own the intellectual property rights in, or to, Your Application and other results developed by you using the Developer Portal.
Requirements - Prior to the Productive Use of Your Application you are responsible for: (i) the evaluation and testing of Your Application as to its technology, functionality, performance and security; (ii) compliance with any requirements set out in Services Specifics; and (iii) your successful completion of any technical self-certification process made available by us.
Productive Use - The Productive Use of the APIs and/or the DP DHL Services requires an API Productive Key.
Review - We reserve the right to review each of Your Applications ourselves or through a subcontractor, but shall not be obliged to conduct such review. Neither any review nor the lack thereof shall constitute an endorsement from us of Your Application. You agree to cooperate with us in the review process and provide information and materials reasonably requested by us, including information on the operation of your business. We may adopt and change our review standards and processes at any time and as we deem appropriate.
Competition - Unless otherwise expressly agreed by us in text form Your Application shall not substantially replicate products or services (esp. the DP DHL Services) offered by us, including, without limitation, functions, features or clients. You shall not, under any circumstances, through applications or otherwise, re-package, copy, recreate or resell DP DHL Services, or any part thereof, without our prior written consent. We shall have the right to develop and use applications or technical solutions that are similar or otherwise compete with Your Applications. You will not assert an intellectual property or other rights to prevent us from developing or using such technical solutions.
Use Restrictions - When using the Developer Portal, APIs, DP DHL Service and/or Your Application including DP DHL data in Productive Use, you shall not or not attempt to:
- violate any laws or (intellectual property) rights of others;
- under any circumstances repackage, copy, recreate, resell or misuse our APIs, our DP DHL Services or any of our other services;
- negatively affect our business activities or reputation;
- perform any security tests (e.g. pen-testing), performance tests (e.g. load-testing), stress tests or similar tests on the Developer Portal, APIs, DP DHL Services or any component thereof or on any other of our systems,
- reverse engineer, decompile, disassemble or derive source code, underlying ideas, algorithms, structure or organizational form of the Developer Portal or any component thereof or of any of our systems;
- perform the following actions, hereinafter collectively referred to as “Cyber Attacks”:
- hinder, damage or take any steps which, in our reasonable view, jeopardize the accessibility, functioning or security of the Developer Portal or any component thereof or of any of the APIs and/or DP DHL Services;
- interfere with, modify or disable any features, functionality or security controls of the Developer Portal, APIs, DP DHL Services or any component thereof or of any of our systems;
- defeat, avoid, bypass, remove, deactivate or otherwise circumvent any protection mechanisms for the Developer Portal, APIs, DP DHL Services or any component thereof or any of our systems;
- knowingly introduce viruses, trojans, worms, logic bombs or other technologically harmful or malicious materials or perform (distributed) denial-of-service attacks or other hacker attacks;
- illegally procure (e.g. by way of phishing or (social) pharming) and use or deploy user credentials, such as user names, passwords, credit card information;
- engage in corporate espionage in order to retrieve data and/or information (esp. data and/or information representing trade or business secrets) by any of the above actions.
AVAILABILITY, MAINTENANCE AND SUPPORT
Availability and Maintenance - We will use reasonable efforts to ensure the availability of the Developer Portal, the APIs and/or the DP DHL Services except during scheduled maintenance windows which will be pre-announced on the Developer Portal or by email in advance. The Developer Portal is deemed available as long as you are able to login to your account and access the API and/or the DP DHL Services. However, we are under no obligation to provide you with a certain result nor do we warrant availability of the Developer Portal and/or any API and/or the DP DHL Services for a certain period of time.
Technical Support - We make reasonable efforts to provide you with technical support to facilitate the use of the Developer Portal, the APIs and/or the DP DHL Services and will answer reasonable questions as an additional and free service. However, we expect that you have some basic IT knowledge. We are under no obligation to provide you with a certain result or to reach certain service levels, unless explicitly indicated otherwise.
Changes to the Developer Portal - We reserve the right to modify the Developer Portal from time to time as we deem necessary. We will notify you of any material changes on our Developer Portal or by email and such changes shall take effect immediately upon notification.
Developer Portal - We provide the Developer Portal free of charge.
API, and/or DP DHL Services - We reserve the right to charge a fee for the Use of specific APIs and/or the underlying DP DHL Services. Such fees will be subject to the Services Specifics and/or a separate agreement.
MONITORING AND AUDIT
Monitoring of Usage - We may monitor your use of the Developer Portal and of the DP DHL Services for internal business purposes, including, without limitation:
- to avoid congestion problems;
- to perform, evaluate and improve the Developer Portal and the DP DHL Services;
- if we have reasonable suspicion or fraud or misuse of the Developer Portal, the DP DHL Services and/or the Productive Use of Your Application.
The auditor will be bound to secrecy towards us and may only provide us with information about your compliance with the applicable obligations. You will make available to the auditor all relevant documentation reasonably necessary to facilitate such audit, and permit the auditor to access your facilities and otherwise cooperate with the auditor in any such investigation and will take all commercially reasonable actions to assist the auditor in the audit. If the audit reveals any material non-compliance the costs of the audit will be borne by you, otherwise they will be borne by us.
Effect of Temporary Suspension - Your obligation to pay fees remains unaffected. We will notify you of the actions that you must take to reinstate your use of the Developer Portal and/or the DP DHL Services and to remedy the same within the prescribed period. The suspension or limitation will be lifted as soon as the reason for such suspension or limitation no longer exists. Our right to terminate pursuant to Section “TERM AND TERMINATION” and all other rights and remedies we may have remain unaffected.
TERM AND TERMINATION
Termination for Convenience - We and you may terminate the use of the Developer Portal at any time for convenience. We shall notify you of any termination by us at least 30 days in advance. You shall notify us in writing of any termination by you at least 30 days in advance.
No Active Use - If you have not logged on to, or otherwise used your account or API-Keys actively within 12 months from activation, we may deactivate or terminate your registration, use of the Developer Portal and/or use of the DP DHL Services.
- acts or omissions that entitle us to a suspension or limitation as per Section “TEMPORARY SUSPENSION” that remain uncured for a continuous period of 60 days from date of suspension;
- our obligation to comply with laws or requests of a governmental body;
- a change in control of you and/or your affiliates which, according to our reasonable opinion, adversely affects our position, rights or interests; and
- your ceasing to operate in the ordinary course, making an assignment for the benefit of creditors or similar disposition of your assets, or becoming the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
Consequences of termination - Termination has the following consequences:
- we will block your API Keys and your access/use of the DP DHL Services;
- we will block your access to the Developer Portal;
- you shall immediately remove and delete any Content you possess or control or have implemented into Your Application. We may require you by written notice to send us evidence that you have deleted any Content stored on Your Application.
The above Sections “Termination for Convenience”, “Termination for Cause” and “Consequences of Termination” shall apply mutatis mutandis to the termination of the API, the DP DHL Services by us, unless otherwise provided for in the according Services Specifics.
Conformance with Service Standards - We provide the Developer Portal and the APIs/DP DHL Services materially in accordance with the features and functionalities set out in the Services Specifics. If the Developer Portal, the DP DHL Service, APIs or any component hereof fail to perform as warranted thereunder, to the extent permissible under applicable laws, our sole obligation and your exclusive remedy will be (i) to use commercially reasonable efforts to restore the non-confirming component of the Developer Portal, the DP DHL Service and/or the APIs so that it conforms to the warranty, or (ii) if such restoration may not be, in our opinion, available within a reasonable time or with reasonable efforts, to terminate the use of the Developer Portal, the DP DHL Service or the non-confirming APIs and refund any prepaid amounts for such API (if any). Your right to claim reduction of any fee payable by you shall remain unaffected.
Any further remedies shall be excluded.
Indemnification - If a third party asserts a claim against you that the Developer Portal, the DP DHL Service, an API or any component thereof infringes a patent or copyright, we will defend you against or, at our option, settle, such claim and pay amounts finally awarded by a court of competent jurisdiction against you or included in a settlement approved by us provided that you promptly notify us in writing of the claim.
LIMITATIONs and Exclusions OF LIABILITY for chargeable offerings
Where we enable you to access and use the Developer Portal and/or certain APIs/ DP DHL Services with charge the following provisions apply:
Scope of Limitations and Exclusions - The limitations and exclusions in this Section “LIMITATION OF LIABILITY” shall not apply: (i) in cases of willful misconduct and gross negligence; (ii) in cases of bodily injuries or death caused by our, our legal representatives’ or our subcontractors’ negligence; (iii) in cases of fraud or fraudulent misrepresentation; and (iv) in cases liability cannot be limited or excluded according to applicable product liability law.
Limitation of Liability in the event of slight negligence- Notwithstanding Section ”LIMITED WARRANTY” and additional or deviating terms in the Services Specifics, liability for all claims, damages and indemnities caused by slight negligence and arising out of or related to the use of the Developer Portal, a DP DHL Service and/or any APIs, regardless of the form of action, whether in contract, tort or otherwise, are limited, in the aggregate, to the amount you paid us for the use of the Developer Portal, a DP DHL Service and/or any APIs (if recurring fees, up to 12 months charges apply). In cases of slight negligence breach of a significant contractual obligation (“Kardinalpflicht”) our liability is limited to the damage or loss which is reasonably foreseeable.
Limitation Period - Any claims against us shall be brought no later than 12 months from knowledge of the event giving rise to the respective claim. Thereafter all claims arising out of that event shall be barred.
Loss of profit etc. - In no event will we be liable for any amounts for loss of production, interruption of operations, contractual claims against you by any Third Party, damage to property, loss or corruption of content, loss of use, loss of interest, income, profit or savings, or indirect, incidental, consequential, exemplary, punitive, or special damages, even if we have been advised of the possibility of such damages in advance, and all such damages are expressly disclaimed. Section “Scope of Limitations and Exclusions” above remains unaffected.
Cyber Attacks - We take all reasonable technical and other relevant measures and adhere to the applicable IT security and data protection regulations to exclude Cyber Attacks from the Developer Portal, APIs, the DP DHL Services or our other IT systems. However, under no circumstances will we be liable for any loss, damage, liability or expense due to (i) a failure or delay of the DP DHL Services or other of our services and/or obligations caused by Cyber Attacks; (ii) the “infection” of your IT systems (hard- or software) or (iii) loss or damage of data or other proprietary material in connection with your use of the Developer Portal, to your downloading of any Content posted on it or in connection with your Productive Use of the APIs and/or DPDHL Services. Section “Scope of Limitations and Exclusions” above remains unaffected.
Beneficiaries - Any limitations and exclusions of liability shall also apply to the benefit of any employees, officers, directors, representatives, suppliers, subcontractors, and any person used by us in performing any of our obligations.
LIMITATIONS and exclusions of liability FOR FREE OF CHARGE OFFERINGS
Change, Limitation, Suspension - We may change, limit, or discontinue any free of charge offerings and your access to and use of any free of charge offerings at our sole discretion.
Warranty and Liability - Except to the extent prohibited by applicable laws free of charge offerings are provided “as is” without warranties of any kind and in their then-current version made available by us from time to time without support and availability commitments. We are only liable for claims, damages and indemnities arising out of or related to your use of a free of charge offering in the events of fraudulent or wilful intent and gross negligence. Our liability for claims, damages and indemnities caused by slight negligence is excluded.
Your Data Compliance - You will comply with any applicable legislation regarding personal data (e.g. the EU General Data Protection Regulation 2016/679 (GDPR)).
Our Data Compliance - For contractual reasons we need your personal data to provide our service and to grant you access to the Developer Portal. We will process your personal data in accordance with the applicable data protection legislation, and have taken appropriate technical and organizational security measures to protect your personal data.
Data processing purposes - We may use your personal data for the following purposes and the legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party:
- for identification and verification purposes;
- to provide you with the Developer Portal;
- for fraud detection and prevention;
- to evaluate and improve the Developer Portal;
- to send you news and updates regarding the Developer Portal;
- to ensure compliance with the applicable laws and requests of the regulators.
Notification Security incident - If you notice any problems or security incidents during the use of the Developer Portal, you will notify us immediately at the following contact email address: email@example.com
Contact about Personal Data - If you have any questions or requests regarding the processing of your personal data, you can send an email to: firstname.lastname@example.org
Apart from the right to obtain you have the following rights:
- You can request information as to what personal data is stored
- You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
- You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
- You may lodge a complaint with the supervisory authority.
Additional and/or special data protection regulations and regulations concerning postal secrecy – especially with regard to the relevant DP DHL Service, e.g. Shipment Tracking – may apply and form part of the Services Specifics and/or the DP DHL Services T&C’s.
Your Obligations - You shall:
- only use Confidential Information received for the purpose it was provided to you,
- prevent disclosure of Confidential Information to third parties, and
- restrict the circulation of Confidential Information only to users, employees, affiliates, business partners and advisors, and the respective employees of such affiliates, business partners and advisors who are bound to appropriate confidentiality obligations and who need to know that information for the use of the Developer Portal and/or the APIs and the DP DHL Services respectively.
Exceptions - Confidential Information does not include information that:
- can be proven known and on record at the receiving party prior to the first disclosure of the Confidential Information, provided that the receiving party has no reason to believe that such source is itself bound by a confidentiality obligation or that such source has obtained the information through any wrongful or tortious conduct;
- was lawfully in the receiving party’s possession prior to receipt from the other party without a corresponding obligation of confidentiality;
- can be proven to have been independently developed.
Compelled Disclosure - We will not disclose Confidential Information and/or any of your content to any third party except (i) as instructed by you, (ii) as permitted in these terms, (iii) as required by laws or governmental order.
Feedback - If you communicate to us any comments, ideas, suggestions or other feedback (“Feedback”) regarding the Developer Portal, we are entitled to use your Feedback free of charge, worldwide and without any other restriction in order to improve our Developer Portal or APIs or the respective DP DHL Services.
Publicity - You shall not without prior written consent of us or the according Deutsche Post DHL affiliate use our or any of our affiliate’s name or logo in any sales or marketing materials or any part hereof in any way.
EXPORT CONTROL AND SANCTIONS COMPLIANCE
Export and Sanctions Laws - You agree to comply with all applicable sanctions (including embargoes) and (re-)export control laws and regulations (collectively “Export and Sanctions Laws”) including but not limited to UN, EU, US, and other applicable laws and regulations including restricted party lists.
Your Obligations - You are obliged: (i) to deny and prevent access to the Developer Portal or to our systems through Your Applications from any location prohibited by or subject to sanctions or license requirements according to applicable Export and Sanctions Laws; (ii) to continuously check any of your customers and any users against applicable restricted party lists; (iii) not to grant access to the Developer Portal or to our systems through Your Applications to any individual or entity designated on any of these lists; and (iv) ensure that your content is neither classified under EU / German (AL = N) nor US export control regulations (“not subject to EAR” [ECCN = N] or, if subject to EAR, not classified under CCL [ECCN = EAR99]).
Information Requirements - If required to enable authorities or us – including any Deutsche Post DHL affiliate – to conduct export control or sanctions compliance checks, you, upon request by us or the according Deutsche Post DHL affiliate, shall promptly provide us with all relevant information pertaining to the particular destination, end user, ECN, encryption byte levels, and particular intended use of the Developer Portal, Your Application, the APIs or the DP DHL Services including information on you, your customers and users.
Set-off, Retention - You may only set off claims or assert a right of retention with regard to claims that are uncontested by us, are ready for decision or have been confirmed by final court judgment.
Force Majeure - Neither us nor our partners, affiliates and employees shall be liable for any failure or delay relating to your use of the Developer Portal, the APIs, the DP DHL Services and/or any failure or delay of underlying IT systems used by us to perform our contractual or other obligations due to any external cause beyond our reasonable control, i.e. which is inescapable despite the application of ultimate care (äußerste Sorgfalt), including acts of God, earthquake, fire, flood, embargo, riot, sabotage, Cyber Attacks, labor shortage or dispute, acts or omissions of civil or military authorities, war, acts of sabotage or terrorism.
Subcontracting - To support the rendering of the Developer Portal, we may use personnel and resources in various countries, including subcontractors.
Order of Precedence - In the event of a conflict or inconsistency the regulations and/or documents prevail in the following descending order:
- Services Specifics